Cancellation Policy of NOT A HOTEL

Cancellation Policy of NOT A HOTELAt NOT A HOTEL, a cancellation policy is in place to ensure that everyone can use it with peace of mind.

If you cancel a confirmed reservation, cancellation fees may apply based on the accommodation date, regardless of the type of usage (personal use, gift use, mutual use, guest use).

Table of Contents

Cancellation policy for general customers
Cancellation policy for NOT A HOTEL owners
Cancellation policy for reservations made with gifted accommodation
Cancellation policy for customers using THE KEY
Cancellation policy for reservations made using DAO accommodation rights
Cancellation policy for NOT A HOTEL CLUB HOUSE
Cancellation Policy for Partner Hotel (UMITO)

Cancellation policy for general customers

The following cancellation policy applies to customers using NOT A HOTEL.

*For the breakdown of accommodation charges, please refer to the "Annex 1 Breakdown of Accommodation Charges (related to Article 2, Paragraph 1 and Article 12, Paragraph 1)"	in the NOT A HOTEL Accommodation Terms

* This policy also applies when the owner uses the property as a guest and for NFT MEMBER X holders.


    
 
Cancellation fee
Up to 31 days prior to check-in
No cancellation fee
16 to 30 days prior to check-in
10% of the accommodation fee
8 to 15 days prior to check-in
50% of the accommodation fee
3 to 7 days prior to check-in
70% of the accommodation fee
On the day before to the day of check-in
100% of the accommodation fee
No-show (unauthorized cancellation)
100% of the accommodation fee (for the entire duration)
Food and beverage services, etc.
100% of the charge for food and beverage services from the day before the meal reservation date
Sushi Catering
10 to 5 days prior: 50%
4 to 2 days prior: 70%
Day before to day of: 100%
Private chef catering.
15 to 8 days prior: 50%
7 to 4 days prior: 70%
3 Day prior to day of: 100%
SETOUCHI Chauffeur service 
4 to 3 days prior to pick-up date: 30% 
3 to 2 days prior to pick-up date: 50% 
Day before to day of pick-up: 100%

    


Cancellation policy for owners of NOT A HOTEL
Cancellation Policy for NOT A HOTEL Owners
The following cancellation policy applies to the owner of NOT A HOTEL.

*CLUB HOUSE Overnight stays are also eligible.
*This policy also applies to partner hotel owners. (Please note that additional charges follow a separate policy.) 
*In the case of a mutual use prior to the opening date, 100% of the rental fee of the mutual use will be charged separately for same-day cancellations and no-shows.


    
 
Own Use/Gift Use
Mutual Use
Up to 31 days prior to check-in
No cancellation fee
No cancellation fee
16 to 30 days prior to check-in
30% of the rental fee (no consumption of overnight stays)
30% of the rental fee (no consumption of overnight stays)
8 to 15 days prior to check-in
50% of the rental fee (no consumption of overnight stays)
50% of the rental fee (no consumption of overnight stays)
3 to 7 days prior to check-in
70% of the rental fee (no consumption of overnight stays)
70% of the rental fee (no consumption of overnight stays)
On the day before to the day of check-in 
100% of the rental fee (no consumption of overnight stays)
100% of the rental fee (no consumption of overnight stays)
On the day
Consumption of stays for the entire duration
00% of the lodging expenses plus the difference in mutual use.
No-show (unauthorized cancellation)
100% of the accommodation fee* (for the entire duration)
100% of the entire schedule's lodging expenses plus the difference in mutual use for the entire schedule.
Food and beverage services, etc.
50% of the charge for food and beverage services from the day before the meal reservation date *
50% of the charge for food and beverage services from the day before the meal reservation date *
Sushi Catering
10 to 5 days prior: 50%4 to 2 days prior: 70%Day before to day of: 100%
10 to 5 days prior: 50%4 to 2 days prior: 70%Day before to day of: 100%
Private chef catering.
15 to 8 days prior: 50%7 to 4 days prior: 70%3 Day prior to day of: 100%
15 to 8 days prior: 50%
7 to 4 days prior: 70%
3 Day prior to day of: 100%
SETOUCHI Chauffeur service
4 to 3 days prior to pick-up date: 30%
3 to 2 days prior to pick-up date: 50%
Day before to day of pick-up: 100%
4 to 3 days prior to pick-up date: 30%   
3 to 2 days prior to pick-up date: 50%
Day before to day of pick-up: 100%

    

*Please refer to this page for the House Exchange Rental Fee and the Difference of the House Exchange.
*Please refer to the cancellation policy for beverage services at CLUB HOUSE ASAKUSA and HIROO.

Cancellation Policy for Issuance of Gifts (Number of Nights / Date)


    
Number of Nights Gift
Date Gift
Cancellation of Gift
Not Allowed
Not Allowed
Return of Number of Nights
Not Allowed
Not Allowed

    

*Even if the gift is not used, the number of nights will not be returned.
*Once a gift code is issued, the number of nights will be consumed and the issuance cannot be cancelled.
*This also applies to partner hotels (please refer to the cancellation policy for attached expenses here).

Cancellation policy for reservations of gifted stays

When you are gifted stays by an owner of NOT A HOTEL, you can make a reservation using those stays. In such cases, the following cancellation policy applies.
*This policy also applies to partner hotels. (Please note that additional charges follow a separate policy.)


    
 
Cancellation fee
Up to 31 days prior to check-in
No deduction of accommodation nights (no cancellation fee)
From 2 to 30 days prior
Consumption of stays
On the day
Consumption of stays for the entire duration
No-show (unauthorized cancellation)
Consumption of stays for the entire duration
Food and beverage services, etc.
50% of the charge for food and beverage services from the day before the meal reservation date
Sushi Catering
10 to 5 days prior: 50%
4 to 2 days prior: 70%
Day before to day of: 100%
Private chef catering.
15 to 8 days prior: 50%
7 to 4 days prior: 70%
3 Day prior to day of: 100%
SETOUCHI Chauffeur service
4 to 3 days prior to pick-up date: 30%
3 to 2 days prior to pick-up date: 50%
Day before to day of pick-up: 100%

    

Cancellation policy for customers using THE KEY


    
Cancellation fee
From the reservation date to the checkout date
No cancellation fee
*No refunds
No-show (unauthorized cancellation)
No cancellation fee
* No refunds
Food and beverage services, etc.
50% of the charge for food and beverage services from the day before the meal reservation date
Sushi Catering
10 to 5 days prior: 50%
4 to 2 days prior: 70%
Day before to day of: 100%
Private chef catering.
15 to 8 days prior: 50%
7 to 4 days prior: 70%
3 Day prior to day of: 100%
SETOUCHI Chauffeur service
4 to 3 days prior to pick-up date: 30%
3 to 2 days prior to pick-up date: 50%
Day before to day of pick-up: 100%

    

Cancellation policy for reservations made using DAO accommodation rights

    
 
Cancellation fee
Up to 31 days prior to check-in
No deduction of accommodation nights (no cancellation fee)
From 2 to 30 days prior
Consumption of stays
On the day
Consumption of stays for the entire duration
No-show (unauthorized cancellation)
Consumption of stays for the entire duration
Food and beverage services, etc.
50% of the charge for food and beverage services from the day before the meal reservation date
Sushi Catering
10 to 5 days prior: 50%
4 to 2 days prior: 70%
Day before to day of: 100%
Private chef catering.
15 to 8 days prior: 50%
7 to 4 days prior: 70%
3 Day prior to day of: 100%
SETOUCHI Chauffeur service 
4 to 3 days prior to pick-up date: 30%
3 to 2 days prior to pick-up date: 50%
Day before to day of pick-up: 100% 

    
Cancellation policy for NOT A HOTEL CLUB HOUSE

Available only for owners and NFT Member X customers. The following cancellation policy applies.

HIROO


    
 
Cancellation fee
Cancellation the day before
50% of the facility usage fee
Cancellation on the day
100% of the facility usage fee
No-show (unauthorized cancellation)
100% of the facility usage fee
Food and beverage services, etc.
7 to 3 days prior: 50%
2 days prior to day of : 100%

    

ASAKUSA・NIGO LOUNGE


    
 
Cancellation fee
3 to 7 days prior to check-in
50% of food and beverage service charge
On the day before to the day of check-in
100% of food and beverage service charge
No-show (unauthorized cancellation)
100% of food and beverage service charge

    

Cancellation Policy for Partner Hotel (UMITO)

In reservations at partner hotels (UMITO), separate cancellation policies apply to accommodation fees and various service charges such as meals (hereinafter referred to as "Attached Expenses").

Cancellation Policy for Accommodation at Partner Hotels (UMITO)

The cancellation fees for accommodation are subject to the cancellation policy for NOT A HOTEL Owners.
For details, please refer to NOT A HOTEL's cancellation policy.

Cancellation Policy for Attached Expenses at Partner Hotels (UMITO)

The following cancellation policy applies to cancellation fees for attached expenses such as food and beverages.


    
 
Cancellation Fee for Additional Charges
3 days before
50% of the booking price
On the day
100% of the booking price
(If canceled without notice, case-by-case judgment may apply.)

    








#Changes_and_Cancellations
#Guest_Reservations
#Owner_Reservations
#Gift_Reservations
#THE_KEY_Reservations
#DAOReservations


		Cancellation fee
	Up to 31 days prior to check-in	No cancellation fee
	16 to 30 days prior to check-in	10% of the accommodation fee
	8 to 15 days prior to check-in	50% of the accommodation fee
	3 to 7 days prior to check-in	70% of the accommodation fee
	On the day before to the day of check-in	100% of the accommodation fee
	No-show (unauthorized cancellation)	100% of the accommodation fee (for the entire duration)
	Food and beverage services, etc.	100% of the charge for food and beverage services from the day before the meal reservation date
	Sushi Catering	10 to 5 days prior: 50% 4 to 2 days prior: 70% Day before to day of: 100%
	Private chef catering.	15 to 8 days prior: 50% 7 to 4 days prior: 70% 3 Day prior to day of: 100%
	SETOUCHI Chauffeur service	4 to 3 days prior to pick-up date: 30% 3 to 2 days prior to pick-up date: 50% Day before to day of pick-up: 100%


	Own Use/Gift Use	Mutual Use
Up to 31 days prior to check-in	No cancellation fee	No cancellation fee
16 to 30 days prior to check-in	30% of the rental fee (no consumption of overnight stays)	30% of the rental fee (no consumption of overnight stays)
8 to 15 days prior to check-in	50% of the rental fee (no consumption of overnight stays)	50% of the rental fee (no consumption of overnight stays)
3 to 7 days prior to check-in	70% of the rental fee (no consumption of overnight stays)	70% of the rental fee (no consumption of overnight stays)
On the day before to the day of check-in	100% of the rental fee (no consumption of overnight stays)	100% of the rental fee (no consumption of overnight stays)
On the day	Consumption of stays for the entire duration	00% of the lodging expenses plus the difference in mutual use.
No-show (unauthorized cancellation)	100% of the accommodation fee* (for the entire duration)	100% of the entire schedule's lodging expenses plus the difference in mutual use for the entire schedule.
Food and beverage services, etc.	50% of the charge for food and beverage services from the day before the meal reservation date *	50% of the charge for food and beverage services from the day before the meal reservation date *
Sushi Catering	10 to 5 days prior: 50%4 to 2 days prior: 70%Day before to day of: 100%	10 to 5 days prior: 50%4 to 2 days prior: 70%Day before to day of: 100%
Private chef catering.	15 to 8 days prior: 50%7 to 4 days prior: 70%3 Day prior to day of: 100%	15 to 8 days prior: 50% 7 to 4 days prior: 70% 3 Day prior to day of: 100%
SETOUCHI Chauffeur service	4 to 3 days prior to pick-up date: 30% 3 to 2 days prior to pick-up date: 50% Day before to day of pick-up: 100%	4 to 3 days prior to pick-up date: 30% 3 to 2 days prior to pick-up date: 50% Day before to day of pick-up: 100%


	Number of Nights Gift	Date Gift
Cancellation of Gift	Not Allowed	Not Allowed
Return of Number of Nights	Not Allowed	Not Allowed


		Cancellation fee
	Up to 31 days prior to check-in	No deduction of accommodation nights (no cancellation fee)
	From 2 to 30 days prior	Consumption of stays
	On the day	Consumption of stays for the entire duration
	No-show (unauthorized cancellation)	Consumption of stays for the entire duration
	Food and beverage services, etc.	50% of the charge for food and beverage services from the day before the meal reservation date
	Sushi Catering	10 to 5 days prior: 50% 4 to 2 days prior: 70% Day before to day of: 100%
	Private chef catering.	15 to 8 days prior: 50% 7 to 4 days prior: 70% 3 Day prior to day of: 100%
	SETOUCHI Chauffeur service	4 to 3 days prior to pick-up date: 30% 3 to 2 days prior to pick-up date: 50% Day before to day of pick-up: 100%


		Cancellation fee
	From the reservation date to the checkout date	No cancellation fee *No refunds
	No-show (unauthorized cancellation)	No cancellation fee * No refunds
	Food and beverage services, etc.	50% of the charge for food and beverage services from the day before the meal reservation date
	Sushi Catering	10 to 5 days prior: 50% 4 to 2 days prior: 70% Day before to day of: 100%
	Private chef catering.	15 to 8 days prior: 50% 7 to 4 days prior: 70% 3 Day prior to day of: 100%
	SETOUCHI Chauffeur service	4 to 3 days prior to pick-up date: 30% 3 to 2 days prior to pick-up date: 50% Day before to day of pick-up: 100%


		Cancellation fee
	Cancellation the day before	50% of the facility usage fee
	Cancellation on the day	100% of the facility usage fee
	No-show (unauthorized cancellation)	100% of the facility usage fee
	Food and beverage services, etc.	7 to 3 days prior: 50% 2 days prior to day of : 100%


		Cancellation fee
	3 to 7 days prior to check-in	50% of food and beverage service charge
	On the day before to the day of check-in	100% of food and beverage service charge
	No-show (unauthorized cancellation)	100% of food and beverage service charge


		Cancellation Fee for Additional Charges
	3 days before	50% of the booking price
	On the day	100% of the booking price (If canceled without notice, case-by-case judgment may apply.)

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