Cancellation Policy of NOT A HOTEL

Cancellation Policy of NOT A HOTELAt NOT A HOTEL, a cancellation policy is in place to ensure that everyone can use it with peace of mind.

If you cancel a confirmed reservation, cancellation fees may apply based on the accommodation date, regardless of the type of usage (personal use, gift use, mutual use, guest use).

Table of Contents
Cancellation policy for general customers
Cancellation policy for owners of NOT A HOTEL
Accommodation Cancellation Policy for Bookings Made Using a Gift (Number of Nights/Dates)
Accommodation Cancellation Policy for Guests Staying Using THE KEY
Accommodation Cancellation Policy for Bookings Made Using DAO Accommodation Rights
Cancellation Policy for NOT A HOTEL CLUB HOUSE
Cancellation Policy for Partner Hotels (UMITO)


Cancellation policy for general customers
For customers using NOT A HOTEL, the following cancellation policy applies.
*For a breakdown of accommodation charges, please check "Appended Table 1 Breakdown of Accommodation Charges, etc. (Ref. Article 2, Paragraph 1 and Article 12, Paragraph 1)" of the NOT A HOTEL Accommodation Terms
*This policy also applies when an Owner uses the service as a guest and for use by NFT MEMBER X holders.
*This policy applies to accommodation using discount tickets.

Accommodation

    
 
Cancellation Fee
Until 31 days before the Day of Check-in
No cancellation fee
Until 16 to 30 days before the Day of Check-in
10% of the Rate Amount
Until 8 to 15 days before the Day of Check-in
50% of the food and beverage service charge
Until 3 to 7 days before the Day of Check-in
70% of the Rate Amount
From 2 days before the Day of Check-in to the Day of Check-in
100% of the Rate Amount
No-show (Cancellation without notice)
100% of the Rate Amount *For all dates

    

Meals and Services

    
Cancellation Fee
Food and Beverage Services, etc.
From the day before the food reservation date: 100% of the Food and Beverage Services, etc.
Sushi Catering
10 to 5 days before: 50%
4 to 2 days before: 70%
From the day before to the day: 100%
Private Chef Catering
15 to 8 days before: 50%
7 to 4 days before: 70%
3 days before to the day: 100%
SETOUCHI Hire Transfer
3 to 4 days before the pick-up date and time: 30%
2 to 3 days before the pick-up date and time: 50%
From the day before the pick-up date and time onwards: 100%

    


Cancellation policy for owners of NOT A HOTEL
Cancellation Policy for NOT A HOTEL Owners
The following cancellation policy applies to NOT A HOTEL Owners.

Accommodation

    
 
Self-Use
House Exchange
Subject to collection
Rate for the Lease
Rate for the House Exchange + Difference of the House Exchange
Until 31 days before the Day of Check-in
No Cancellation Fee
No Cancellation Fee
From 16 days before to 30 days before
30% (No Usable Days Consumed)
30% (No Usable Days Consumed)
From eight days before to 15 days before
50% (No Usable Days Consumed)
50% (No Usable Days Consumed)
From three days before to seven days before
70% (No Usable Days Consumed)
70% (No Usable Days Consumed)
From two days before to the day before
100% (No Usable Days Consumed)
100% (No Usable Days Consumed)
Day of Check-in
Dissolution of the Usable Days for All Dates
Dissolution of the Usable Days + 100% of Difference of the House Exchange Only
No-show (Cancellation without notice)
Dissolution of the Usable Days for All Dates
Dissolution of the Usable Days for All Dates + 100% of Difference of the House Exchange of All Dates Only

    

*This policy also applies to owners of Partner Hotels (please check here for the cancellation policy regarding ancillary expenses).
*In the event that House Exchange is used on dates prior to the opening date, you will be separately responsible for 100% of the *Rate for the House Exchange at the exchange destination for same-day cancellations and no-shows.
*Please check here for the Rate for the House Exchange and the Difference of the House Exchange at the exchange destination.

Meals and Services

    
Cancellation Fee
Food and Beverage Services, etc.
From the day before the food reservation date: 100% of the Food and Beverage Services, etc.
Sushi Catering
10 to 5 days before: 50%
4 to 2 days before: 70%
From the day before to the day: 100%
Private Chef Catering
15 to 8 days before: 50%
7 to 4 days before: 70%
3 days before to the day: 100%
SETOUCHI Hire Transfer
3 to 4 days before the pick-up date and time: 30%
2 to 3 days before the pick-up date and time: 50%
From the day before the pick-up date and time onwards: 100%

    
*Please check the "NOT A HOTEL CLUB HOUSE Cancellation Policy" described on this page for the cancellation policy regarding beverage services, etc. at CLUB HOUSE ASAKUSA and HIROO.

Cancellation Policy for the Issuance of Gifts (Number of Nights/Dates)

    
 
Gift of Nights
Gift of Dates
Cancellation of the Gift
Impossible
Impossible
Return of Nights
Impossible
Impossible

    
*Even if the Gift is not used, the number of nights will not be returned.
*Once a gift code is created, the number of nights is consumed and cannot be canceled after issuance.
*This policy also applies to Partner Hotels (please check here for the cancellation policy regarding ancillary expenses).


Accommodation Cancellation Policy for Bookings Made Using a Gift (Number of Nights/Dates)
If you receive a Gift for a number of nights or a Gift for specific dates from a NOT A HOTEL Owner, you can make a booking for that number of nights.
In that case, the following cancellation policy applies.
*This policy also applies to Partner Hotels (please check here for the cancellation policy regarding ancillary expenses).

    
 
Cancellation Fee
Until 31 days before the Day of Check-in
No Usable Days Consumed (Dates can be changed)
From the Day of Check-in to 30 days before
Dissolution of the Usable Days
No-show (Cancellation without notice)
Dissolution of the Usable Days
Food and Beverage Services, etc.
From the day before the food reservation date: 50% of the Food and Beverage Services, etc.
Sushi Catering
10 to 5 days before: 50%
4 to 2 days before: 70%
From the day before to the day: 100%
Private Chef Catering
15 to 8 days before: 50%
7 to 4 days before: 70%
3 days before to the day: 100%
SETOUCHI Hire Transfer
3 to 4 days before the pick-up date and time: 30%
2 to 3 days before the pick-up date and time: 50%
From the day before the pick-up date and time onwards: 100%

    


Accommodation Cancellation Policy for Guests Staying Using THE KEY
For customers using THE KEY, the following cancellation policy applies.

    
Cancellation Fee
From the Day of Booking to the Day of Check-out
No Cancellation Fee
*No refund
No-show (Cancellation without notice)
No Cancellation Fee
*No refund
Food and Beverage Services, etc.
From the day before the food reservation date: 100% of the Food and Beverage Services, etc.
Sushi Catering
10 to 5 days before: 50%
4 to 2 days before: 70%
From the day before to the day: 100%
Private Chef Catering
15 to 8 days before: 50%
7 to 4 days before: 70%
3 days before to the day: 100%
SETOUCHI Hire Transfer
3 to 4 days before the pick-up date and time: 30%
2 to 3 days before the pick-up date and time: 50%
From the day before the pick-up date and time onwards: 100%

    



Accommodation Cancellation Policy for Bookings Made Using DAO Accommodation Rights

    
 
Cancellation Fee
Until 31 days before the Day of Check-in
No Usable Days Consumed (No Cancellation Fee)
From the Day of Check-in to 30 days before
Dissolution of the Usable Days
Day of Check-in
Dissolution of the Usable Days
No-show (Cancellation without notice)
Dissolution of the Usable Days
Food and Beverage Services, etc.
From the day before the food reservation date: 50% of the Food and Beverage Services, etc.
Sushi Catering
10 to 5 days before: 50%
4 to 2 days before: 70%
From the day before to the day: 100%
Private Chef Catering
15 to 8 days before: 50%
7 to 4 days before: 70%
3 days before to the day: 100%
SETOUCHI Hire Transfer
3 to 4 days before the pick-up date and time: 30%
2 to 3 days before the pick-up date and time: 50%
From the day before the pick-up date and time onwards: 100%

    


Cancellation Policy for NOT A HOTEL CLUB HOUSE
When using HIROO, ASAKUSA, and HARUMI NIGOLOUNGE on an hourly basis, the following cancellation policy applies.

HIROO

    
 
Cancellation Fee
The day before
50% of the facilities usage fee
The day of check-in
100% of the facilities usage fee
No-show (Cancellation without notice)
100% of the facilities usage fee
Food and Beverage Services, etc.
From 7 days to 3 days before: 50%
From 2 days before to the day of check-in: 100%

    

ASAKUSA・NIGO LOUNGE

    
 
Cancellation Fee
From 7 days to 3 days before
50% of the food and beverage service charge
From 2 days before to the day of check-in
100% of the food and beverage service charge
No-show (Cancellation without notice)
100% of the food and beverage service charge

    


Cancellation Policy for Partner Hotels (UMITO)
For bookings at Partner Hotels (UMITO), separate cancellation policies apply to accommodation rates and fees for various services such as meals (hereinafter referred to as "Ancillary Expenses").

Accommodation Cancellation Policy for Partner Hotels (UMITO)
For cancellation fees regarding accommodation, the cancellation policy for NOT A HOTEL Owners applies.
For details, please see Cancellation Policy for NOT A HOTEL.

Cancellation Policy for Ancillary Expenses of Partner Hotels (UMITO)
For cancellation fees regarding ancillary expenses such as food and beverages, the following cancellation policy applies.

    
Cancellation Fee for Additional Expenses
From three days before to the day before
50% of the Rate at the Time of the Booking Request
Day of Check-in
100% of the Rate at the Time of the Booking Request (In case of No-show/Subject to situational judgment)

    


JP：NOT A HOTELのキャンセルポリシー

#Changes_and_Cancellations
#Guest_Reservations
#Owner_Reservations
#Gift_Reservations
#THE_KEY_Reservations
#DAOReservations


		Cancellation Fee
	Until 31 days before the Day of Check-in	No cancellation fee
	Until 16 to 30 days before the Day of Check-in	10% of the Rate Amount
	Until 8 to 15 days before the Day of Check-in	50% of the food and beverage service charge
	Until 3 to 7 days before the Day of Check-in	70% of the Rate Amount
	From 2 days before the Day of Check-in to the Day of Check-in	100% of the Rate Amount
	No-show (Cancellation without notice)	100% of the Rate Amount *For all dates


		Cancellation Fee
	Food and Beverage Services, etc.	From the day before the food reservation date: 100% of the Food and Beverage Services, etc.
	Sushi Catering	10 to 5 days before: 50% 4 to 2 days before: 70% From the day before to the day: 100%
	Private Chef Catering	15 to 8 days before: 50% 7 to 4 days before: 70% 3 days before to the day: 100%
	SETOUCHI Hire Transfer	3 to 4 days before the pick-up date and time: 30% 2 to 3 days before the pick-up date and time: 50% From the day before the pick-up date and time onwards: 100%


	Self-Use	House Exchange
Subject to collection	Rate for the Lease	Rate for the House Exchange + Difference of the House Exchange
Until 31 days before the Day of Check-in	No Cancellation Fee	No Cancellation Fee
From 16 days before to 30 days before	30% (No Usable Days Consumed)	30% (No Usable Days Consumed)
From eight days before to 15 days before	50% (No Usable Days Consumed)	50% (No Usable Days Consumed)
From three days before to seven days before	70% (No Usable Days Consumed)	70% (No Usable Days Consumed)
From two days before to the day before	100% (No Usable Days Consumed)	100% (No Usable Days Consumed)
Day of Check-in	Dissolution of the Usable Days for All Dates	Dissolution of the Usable Days + 100% of Difference of the House Exchange Only
No-show (Cancellation without notice)	Dissolution of the Usable Days for All Dates	Dissolution of the Usable Days for All Dates + 100% of Difference of the House Exchange of All Dates Only


	Gift of Nights	Gift of Dates
Cancellation of the Gift	Impossible	Impossible
Return of Nights	Impossible	Impossible


		Cancellation Fee
	Until 31 days before the Day of Check-in	No Usable Days Consumed (Dates can be changed)
	From the Day of Check-in to 30 days before	Dissolution of the Usable Days
	No-show (Cancellation without notice)	Dissolution of the Usable Days
	Food and Beverage Services, etc.	From the day before the food reservation date: 50% of the Food and Beverage Services, etc.
	Sushi Catering	10 to 5 days before: 50% 4 to 2 days before: 70% From the day before to the day: 100%
	Private Chef Catering	15 to 8 days before: 50% 7 to 4 days before: 70% 3 days before to the day: 100%
	SETOUCHI Hire Transfer	3 to 4 days before the pick-up date and time: 30% 2 to 3 days before the pick-up date and time: 50% From the day before the pick-up date and time onwards: 100%


		Cancellation Fee
	From the Day of Booking to the Day of Check-out	No Cancellation Fee *No refund
	No-show (Cancellation without notice)	No Cancellation Fee *No refund
	Food and Beverage Services, etc.	From the day before the food reservation date: 100% of the Food and Beverage Services, etc.
	Sushi Catering	10 to 5 days before: 50% 4 to 2 days before: 70% From the day before to the day: 100%
	Private Chef Catering	15 to 8 days before: 50% 7 to 4 days before: 70% 3 days before to the day: 100%
	SETOUCHI Hire Transfer	3 to 4 days before the pick-up date and time: 30% 2 to 3 days before the pick-up date and time: 50% From the day before the pick-up date and time onwards: 100%


		Cancellation Fee
	Until 31 days before the Day of Check-in	No Usable Days Consumed (No Cancellation Fee)
	From the Day of Check-in to 30 days before	Dissolution of the Usable Days
	Day of Check-in	Dissolution of the Usable Days
	No-show (Cancellation without notice)	Dissolution of the Usable Days
	Food and Beverage Services, etc.	From the day before the food reservation date: 50% of the Food and Beverage Services, etc.
	Sushi Catering	10 to 5 days before: 50% 4 to 2 days before: 70% From the day before to the day: 100%
	Private Chef Catering	15 to 8 days before: 50% 7 to 4 days before: 70% 3 days before to the day: 100%
	SETOUCHI Hire Transfer	3 to 4 days before the pick-up date and time: 30% 2 to 3 days before the pick-up date and time: 50% From the day before the pick-up date and time onwards: 100%


		Cancellation Fee
	The day before	50% of the facilities usage fee
	The day of check-in	100% of the facilities usage fee
	No-show (Cancellation without notice)	100% of the facilities usage fee
	Food and Beverage Services, etc.	From 7 days to 3 days before: 50% From 2 days before to the day of check-in: 100%


		Cancellation Fee
	From 7 days to 3 days before	50% of the food and beverage service charge
	From 2 days before to the day of check-in	100% of the food and beverage service charge
	No-show (Cancellation without notice)	100% of the food and beverage service charge


		Cancellation Fee for Additional Expenses
	From three days before to the day before	50% of the Rate at the Time of the Booking Request
	Day of Check-in	100% of the Rate at the Time of the Booking Request (In case of No-show/Subject to situational judgment)

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