NOT A HOTEL CLUB HOUSE HIROO Quick Guide for Usage
To stay at NOT A HOTEL, you will need to use the app or website, so please make sure to bring your smartphone with you during your stay.
Please select the items of interest from the table of contents and check them before your stay.
For directions, location verification, and taxi arrangements, please refer to the following articles
Check-in is at 10:00 AM, and check-out is at 0:00 AM.
At the check-in time, you can operate the check-in and unlock the front door from the key screen on the NOT A HOTEL app or website.
After completing the check-in, all unlockable keys in the house will be displayed on the key screen.
Press the unlock button of the key you want to unlock, and the door will open.
By selecting Show Code, an authentication code will be displayed. You can also unlock the key by selecting Unlock the door lock on the intercom near the entrance and entering the authentication code. The keys are auto-locking.
For check-out, select the reservation card you want to check out from on the in-app key and choose Check Out. After settling your usage charges during your stay, you will be notified of the payment through the app.
＜Useful Links＞ ・ I want to do an early check-in and late check-out.
House Equipment Operations
You can set the indoor environment and operate the equipment using the iPad installed in the house.
There are no switches to operate the equipment in the house, so please use the iPad.
For detailed instructions, refer to the How to operate the equipment inside the facility .
Home Appliances
Since they vary by house, please check the house AMENITIES information in the app using the following steps
1. From " Find " in the app, select the house you want to know about amenities.
2. Check the details of the selected house. Confirm the appliance information in AMENITIES .
Kitchenware
The house is equipped with basic cooking utensils, dishes, and cutlery. If you have any questions, please contact us via the concierge chat function.
House Convenience Store
The house has an unmanned convenience store stocked with daily necessities and light meals.
We offer drinks, food, dry items, daily necessities, and apparel.
▼Convenience Store Menu
No need for immediate payment.
The cost will be settled along with other charges after check-out.
We also provide complimentary coffee beans, tea, and openers.
Please feel free to use them.
＜Useful Links＞
You can check your reserved meals through the app.
(My Page > Upcoming Stays > Reservation Details > View All Meals)
Meal Menu Add your dinner menu preferences through the app or notify us via the concierge chat function. Check the provided menu available at each location . *Menus differ by place.
Reservation Acceptance Reservation deadlines vary by menu. Please check from your desired menu.
＜Useful Links＞
In addition to the house's fixtures, on-demand items are available. Please refer to the following link for details.
Children’s cutlery
We will prepare these according to the age entered at booking.
Please note that availability is limited.
Children’s Meals
NOT A HOTEL offers children's menus.
When adding breakfast or dinner via the app, meals for children aged 7-12 will be automatically included for the number of staying guests. *The number can be adjusted.
For fees, please check.
For meals for children under 6, which cannot be ordered via the app, we can accommodate requests. Please contact us via the concierge chat function after booking.
Important Notes ：
Guests aged 13 and older are considered adults.
Baby food is not provided.
＜Useful Links＞ ・ I want to know if there is an age restriction for children.
For frequently asked questions not covered above, refer to the following links.
Use these for planning your trip.
・ Other