NOT A HOTEL NASU Quick Guide to Staying in NASU

To stay at NOT A HOTEL, you will need to use the app or website, so please make sure to bring your smartphone with you during your stay.

Please select the items of interest from the table of contents and check them before your stay.

For directions, location verification, and taxi arrangements, please refer to the following articles

・ How to get to NOT A HOTEL NASU and site map

・ Location confirmation for each place

・ Please arrange a taxi for me to move from NOT A HOTEL

Check-in is at 3:00 PM, and check-out is at 11:00 AM.

At the check-in time, you can operate the check-in and unlock the front door from the key screen on the NOT A HOTEL app or website.

After completing the check-in, all unlockable keys in the house will be displayed on the key screen.

Press the unlock button of the key you want to unlock, and the door will open.

＜Useful Links＞

・ I want to do an early check-in and late check-out.

・ I want to know how to share a key.

・ I want to know how to check-in and check-out methods.

・ I would like to know how to unlock a house key.

・ I want to know the method of settling accommodation expenses.

You can set the indoor environment and operate the equipment using the iPad installed in the house.

There are no switches to operate the equipment in the house, so please use the iPad.

For detailed instructions, refer to the How to operate the equipment inside the facility .

Since they vary by house, please check the house AMENITIES information in the app using the following steps

1. From " Find " in the app, select the house you want to know about amenities.

2. Check the details of the selected house. Confirm the appliance information in AMENITIES .

The house is equipped with basic cooking utensils, dishes, and cutlery. If you have any questions, please contact us via the concierge chat function.

MASTERPIECE and THINK baths are free-flowing hot-spring water.

CAVE baths are circulated (watered and heated).

The house has an unmanned convenience store stocked with daily necessities and light meals.

We offer drinks, food, dry items, daily necessities, and apparel.

▼Convenience Store Menu

No need for immediate payment.

The cost will be settled along with other charges after check-out.

We also provide complimentary coffee beans, tea, and openers.

Please feel free to use them.

＜Useful Links＞

・ How to use a fire space (EcoSmart)

・ I want to know the number of beds in the house.

・ About Private Pool

・ How to use Wi-Fi

・ How to Operate the Humidifier

Check the house details page > AMENITIES information in the app.

For more details, refer to the I want to know about amenities and equipment .

I want to know about amenities and equipment.

To request additional amenity sets or extra beds, please contact us via the concierge chat function.(Towels are provided for the number of guests.)

＜Useful Links＞ I would like to know the maximum occupancy of the room.

You can check your reserved meals through the app.

(My Page > Upcoming Stays > Reservation Details > View All Meals)

＜Useful Links＞

・ I want to confirm my meal reservation.

・ I want to know about children's meals.

・ I want to change my meal time.

For guests exceeding the standard number , amenities and extra beds are charged. (Towels are provided free for the number of guests.)

For details, refer to the I want to know about amenities and equipment .

Additions can be made during reservation or by contacting the concierge.

Two Teslas are available for transportation at NASU.

You can reserve a Tesla in advance through the app.

Refer to the How to use Tesla section for details.

In houses with private pools, heating can be requested to make it a heated pool.

For heating requests, contact the concierge at least two days before your stay.

Refer to the About heating private pools section for details.

A full set of cooking utensils (pot, bowls, ladle, etc.) is available for ¥9,680 (tax and service charge included).

We offer horse riding reservations at Nasu Farm Village . Please contact us via the concierge chat function for requests.

The following rates are available depending on availability.

Please contact the concierge chat function for requests.

Cleaning is done between 11:00 AM and 3:00 PM. For stays of less than three consecutive nights, light cleaning is provided, but full cleaning is available for an additional charge.

Please request by 6:00 PM the day before via the concierge chat function. For details on cleaning types, refer to the I want to know if there is room cleaning during the stay section for details.

In addition to the house's fixtures, on-demand items are available. Please refer to the following link for details.

Enter your child’s age when booking.

We will prepare the following amenities sets according to the age.

We will prepare these according to the age entered at booking.

Please note that availability is limited.

NOT A HOTEL offers children's menus.

When adding breakfast or dinner via the app, meals for children aged 7-12 will be automatically included for the number of staying guests. *The number can be adjusted.

For fees, please check.

For meals for children under 6, which cannot be ordered via the app, we can accommodate requests. Please contact us via the concierge chat function after booking.

Important Notes ：

＜Useful Links＞

・ I want to know if there is an age restriction for children.

・ I want to add a children's meal.

・ I want to add a children's meal.

・ I want to know if children can use the private pool.

・ I want to know how to dispose of diapers.

・ I want to know if there is preparation for baby food.

・ I would like to know if there is a baby cot prepared.

For frequently asked questions not covered above, refer to the following links.

Use these for planning your trip.

・ I want to send my luggage in advance.

・ I want to know about helicopter transfers.

・ I want to know if there is a parking lot.

・ I want a pick-up service from the airport or station.

・ I would like a shuttle service from NOT A HOTEL.

・ I would like to discuss my stay in advance through chat.

・ I want to bring my pet(dog) with me during my stay.

・ I want to arrange a birthday cake.

・ I want to bring my own drink.

・ I would like to use it for a party or a wedding.

・ Is it possible to have fireworks at the House?

・ Other