Is there anything a key sharer can do?
Here is what the primary guest and key sharers* are able to do.
Primary Guest | Key Sharer | Remarks | |
Concierge (Chat Use) | ◯ | ◯ | Separate chat rooms will be created for each. |
Check-in / Check-out Procedures | ◯ | ◯ | |
Add, Modify, or Cancel Meals | ◯ | ◯ | |
Confirm Ordered Meals | ◯ | ◯ | |
Concierge Use After Check-out | ◯ | ◯ | |
Payment | ◯ | △ | The primary guest can set up cost splitting and cover 100% of the payment. It is possible by requesting the key sharer. |
Key Share | ◯ | × | Only the primary guest can share the key. |
Check Usage Details (e.g., Accommodation Fees) | ◯ | × | |
Car Share Reservation | ◯ | ◯ | |
Skip Cleaning | ◯ | ◯ | The key sharer can also modify the skip cleaning setting made by the primary guest. |
Unlocking / Locking the Key | ◯ | ◯ | |
Use of Home Controller via App | ◯ | ◯ |
*The primary guest refers to the person who made the reservation via the app.
You can find their name under Reservation Card > Reservation Details > Primary Guest Name.
A key sharer is a companion who received the key link from the primary guest.
For information on how to share the key, please check “I want to know how to do key sharing.
#check-in_and_check-out