The door cannot be unlocked even after entering the authentication code on the intercom at the entrance.
The authentication code to enter on the entrance intercom can be obtained from the NOT A HOTEL app or the web key screen.
If the key is not unlocked even after entering the authentication code, please verify that the code is correct.
If you are unable to unlock even after entering the correct code, please contact the operator via chat .
Obtaining the authentication code
Display the key screen from the house card displayed at the bottom of the in-app Home screen.
Select Unlock Code.
*Unlock code can be confirmed after check-in.]
If you are unable to unlock the door, please contact the Operator via Chat.