When_You_Need_Help

Cannot receive the key.
I got injured / I got sick
Unable to check out.
I can't enter the house anymore.
I want to know about evacuation guidance in case of a fire.
The door cannot be unlocked even after entering the authentication code on the intercom at the entrance.
Unable to check in.
I forgot something.
I don't know the authentication code for Housekey.
Facilities inside the house are broken.
A credit card error occurred.
I would like to know if you can provide support from staff 24 hours a day.
If I damage any fixtures or equipment inside the house, what should I do?
Winter Stay Guidelines at NOT A HOTEL KITAKARUIZAWA
During_Your_Stay
Winter Stay Guidelines at NOT A HOTEL MINAKAMI

If you have any other questions, please submit a request.

When_You_Need_Help