Cancellation policy

Cancellation policyAt NOT A HOTEL, a cancellation policy is in place to ensure that everyone can use it with peace of mind.

If you cancel a confirmed reservation, cancellation fees may apply based on the accommodation date, regardless of the type of usage (personal use, gift use, mutual use, guest use).

Cancellation policy for general customers
Cancellation policy for NOT A HOTEL owners
Cancellation policy for reservations made with gifted accommodation
Cancellation policy for customers using THE KEY
Cancellation policy for reservations made using DAO accommodation rights
Cancellation policy for NOT A HOTEL CLUB HOUSE

Cancellation policy for general customers

The following cancellation policy applies to customers using NOT A HOTEL.

*For the breakdown of accommodation charges, please refer to the "Annex 1 Breakdown of Accommodation Charges (related to Article 2, Paragraph 1 and Article 12, Paragraph 1)"	in the NOT A HOTEL Accommodation Terms

* This policy also applies when the owner uses the property as a guest and for NFT MEMBER X holders.


    
 
Cancellation fee
Up to 31 days prior to check-in
No cancellation fee
16 to 30 days prior to check-in
10% of the accommodation fee
8 to 15 days prior to check-in
50% of the accommodation fee
3 to 7 days prior to check-in
70% of the accommodation fee
On the day before to the day of check-in
100% of the accommodation fee
No-show (unauthorized cancellation)
100% of the accommodation fee (for the entire duration)
Food and beverage services, etc.
100% of the charge for food and beverage services from the day before the meal reservation date
Sushi Catering
10 to 5 days prior: 50%
4 to 2 days prior: 70%
Day before to day of: 100%
Private chef catering.
15 to 8 days prior: 50%
7 to 4 days prior: 70%
3 Day prior to day of: 100%

    

cancellation policy for owners of NOT A HOTEL

The following cancellation policy applies to the owner of NOT A HOTEL.

*CLUB HOUSE Overnight stays are also eligible.
*Owners of partner hotels are also eligible.
*In the case of a mutual use prior to the opening date, 100% of the rental fee of the mutual use will be charged separately for same-day cancellations and no-shows.


    
 
Own Use/Gift Use
Mutual Use
Up to 31 days prior to check-in
No cancellation fee
No cancellation fee
16 to 30 days prior to check-in
30% of the rental fee (no consumption of overnight stays)
30% of the rental fee (no consumption of overnight stays)
8 to 15 days prior to check-in
50% of the rental fee (no consumption of overnight stays)
50% of the rental fee (no consumption of overnight stays)
3 to 7 days prior to check-in
70% of the rental fee (no consumption of overnight stays)
70% of the rental fee (no consumption of overnight stays)
On the day before to the day of check-in 
100% of the rental fee (no consumption of overnight stays)
100% of the rental fee (no consumption of overnight stays)
On the day
Consumption of stays for the entire duration
00% of the lodging expenses plus the difference in mutual use.
No-show (unauthorized cancellation)
100% of the accommodation fee* (for the entire duration)
100% of the entire schedule's lodging expenses plus the difference in mutual use for the entire schedule.
Food and beverage services, etc.
50% of the charge for food and beverage services from the day before the meal reservation date *
50% of the charge for food and beverage services from the day before the meal reservation date *
Sushi Catering
10 to 5 days prior: 50%4 to 2 days prior: 70%Day before to day of: 100%
10 to 5 days prior: 50%4 to 2 days prior: 70%Day before to day of: 100%
Private chef catering.
15 to 8 days prior: 50%7 to 4 days prior: 70%3 Day prior to day of: 100%
15 to 8 days prior: 50%
7 to 4 days prior: 70%
3 Day prior to day of: 100%

    

*Please refer to the cancellation policy for beverage services at CLUB HOUSE ASAKUSA and HIROO.

Cancellation policy for reservations of gifted stays

When you are gifted stays by an owner of NOT A HOTEL, you can make a reservation using those stays. In such cases, the following cancellation policy applies.


    
 
Cancellation fee
Up to 31 days prior to check-in
No deduction of accommodation nights (no cancellation fee)
From 2 to 30 days prior
Consumption of stays
On the day
Consumption of stays for the entire duration
No-show (unauthorized cancellation)
Consumption of stays for the entire duration
Food and beverage services, etc.
50% of the charge for food and beverage services from the day before the meal reservation date
Sushi Catering
10 to 5 days prior: 50%
4 to 2 days prior: 70%
Day before to day of: 100%
Private chef catering.
15 to 8 days prior: 50%
7 to 4 days prior: 70%
3 Day prior to day of: 100%

    

Cancellation policy for customers using THE KEY


    
Cancellation fee
From the reservation date to the checkout date
No cancellation fee
*No refunds
No-show (unauthorized cancellation)
No cancellation fee
* No refunds
Food and beverage services, etc.
50% of the charge for food and beverage services from the day before the meal reservation date
Sushi Catering
10 to 5 days prior: 50%
4 to 2 days prior: 70%
Day before to day of: 100%
Private chef catering.
15 to 8 days prior: 50%
7 to 4 days prior: 70%
3 Day prior to day of: 100%

    

Cancellation policy for reservations made using DAO accommodation rights


    
 
Cancellation fee
Up to 31 days prior to check-in
No deduction of accommodation nights (no cancellation fee)
From 2 to 30 days prior
Consumption of stays
On the day
Consumption of stays for the entire duration
No-show (unauthorized cancellation)
Consumption of stays for the entire duration
Food and beverage services, etc.
50% of the charge for food and beverage services from the day before the meal reservation date
Sushi Catering
10 to 5 days prior: 50%
4 to 2 days prior: 70%
Day before to day of: 100%
Private chef catering.
15 to 8 days prior: 50%
7 to 4 days prior: 70%
3 Day prior to day of: 100%

    

Cancellation policy for NOT A HOTEL CLUB HOUSE

Available only for owners and NFT Member X customers. The following cancellation policy applies.

HIROO


    
 
Cancellation fee
Cancellation the day before
50% of the facility usage fee
Cancellation on the day
100% of the facility usage fee
No-show (unauthorized cancellation)
100% of the facility usage fee
Food and beverage services, etc.
7 to 3 days prior: 50%
2 days prior to day of : 100%

    

ASAKUSA


    
 
Cancellation fee
3 to 7 days prior to check-in
50% of food and beverage service charge
On the day before to the day of check-in
100% of food and beverage service charge
No-show (unauthorized cancellation)
100% of food and beverage service charge

    



#Changes_and_Cancellations
#Guest_Reservations
#Owner_Reservations
#Gift_Reservations
#THE_KEY_Reservations
#DAOReservations


		Cancellation fee
	Up to 31 days prior to check-in	No cancellation fee
	16 to 30 days prior to check-in	10% of the accommodation fee
	8 to 15 days prior to check-in	50% of the accommodation fee
	3 to 7 days prior to check-in	70% of the accommodation fee
	On the day before to the day of check-in	100% of the accommodation fee
	No-show (unauthorized cancellation)	100% of the accommodation fee (for the entire duration)
	Food and beverage services, etc.	100% of the charge for food and beverage services from the day before the meal reservation date
	Sushi Catering	10 to 5 days prior: 50% 4 to 2 days prior: 70% Day before to day of: 100%
	Private chef catering.	15 to 8 days prior: 50% 7 to 4 days prior: 70% 3 Day prior to day of: 100%


	Own Use/Gift Use	Mutual Use
Up to 31 days prior to check-in	No cancellation fee	No cancellation fee
16 to 30 days prior to check-in	30% of the rental fee (no consumption of overnight stays)	30% of the rental fee (no consumption of overnight stays)
8 to 15 days prior to check-in	50% of the rental fee (no consumption of overnight stays)	50% of the rental fee (no consumption of overnight stays)
3 to 7 days prior to check-in	70% of the rental fee (no consumption of overnight stays)	70% of the rental fee (no consumption of overnight stays)
On the day before to the day of check-in	100% of the rental fee (no consumption of overnight stays)	100% of the rental fee (no consumption of overnight stays)
On the day	Consumption of stays for the entire duration	00% of the lodging expenses plus the difference in mutual use.
No-show (unauthorized cancellation)	100% of the accommodation fee* (for the entire duration)	100% of the entire schedule's lodging expenses plus the difference in mutual use for the entire schedule.
Food and beverage services, etc.	50% of the charge for food and beverage services from the day before the meal reservation date *	50% of the charge for food and beverage services from the day before the meal reservation date *
Sushi Catering	10 to 5 days prior: 50%4 to 2 days prior: 70%Day before to day of: 100%	10 to 5 days prior: 50%4 to 2 days prior: 70%Day before to day of: 100%
Private chef catering.	15 to 8 days prior: 50%7 to 4 days prior: 70%3 Day prior to day of: 100%	15 to 8 days prior: 50% 7 to 4 days prior: 70% 3 Day prior to day of: 100%


		Cancellation fee
	Up to 31 days prior to check-in	No deduction of accommodation nights (no cancellation fee)
	From 2 to 30 days prior	Consumption of stays
	On the day	Consumption of stays for the entire duration
	No-show (unauthorized cancellation)	Consumption of stays for the entire duration
	Food and beverage services, etc.	50% of the charge for food and beverage services from the day before the meal reservation date
	Sushi Catering	10 to 5 days prior: 50% 4 to 2 days prior: 70% Day before to day of: 100%
	Private chef catering.	15 to 8 days prior: 50% 7 to 4 days prior: 70% 3 Day prior to day of: 100%


		Cancellation fee
	From the reservation date to the checkout date	No cancellation fee *No refunds
	No-show (unauthorized cancellation)	No cancellation fee * No refunds
	Food and beverage services, etc.	50% of the charge for food and beverage services from the day before the meal reservation date
	Sushi Catering	10 to 5 days prior: 50% 4 to 2 days prior: 70% Day before to day of: 100%
	Private chef catering.	15 to 8 days prior: 50% 7 to 4 days prior: 70% 3 Day prior to day of: 100%


		Cancellation fee
	Cancellation the day before	50% of the facility usage fee
	Cancellation on the day	100% of the facility usage fee
	No-show (unauthorized cancellation)	100% of the facility usage fee
	Food and beverage services, etc.	7 to 3 days prior: 50% 2 days prior to day of : 100%


		Cancellation fee
	3 to 7 days prior to check-in	50% of food and beverage service charge
	On the day before to the day of check-in	100% of food and beverage service charge
	No-show (unauthorized cancellation)	100% of food and beverage service charge

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