I want to know if there is room cleaning during the stay.
During your stay, Light Cleaning will be provided every day, and Full Cleaning will be provided for consecutive stays of 3 nights or more.
In the case of Light Cleaning, it is possible to change to Full Cleaning or add extra items from the cleaning menu.
If you would like to request a change in the cleaning type, please contact the concierge via chat by 11:00 AM on the Day of Check-out.
AOSHIMA / NASU / FUKUOKA / KITAKARUIZAWA / MINAKAMI
ISHIGAKI / SETOUCHI
*Replenishment of convenience store products is available on a request basis.
During periods when Skip Cleaning is turned on, cleaning will not be provided.
(Please check I want to skip cleaning. regarding the settings.)
If you have a preferred cleaning time, please contact us via chat.
Chat
Select Concierge from the app and call us.
Select the reservation for the stay you want to request room cleaning for.
The chat screen will be displayed. Please inquire about room cleaning.