I want to know if there is room cleaning during the stay.

During your stay, Light Cleaning will be provided every day, and Full Cleaning will be provided for consecutive stays of 3 nights or more.

Light

Full

On request

Frequency (for consecutive stays)

Once a day

Once every 3 nights

Designated day

Cleaning time

Between 11:00 and 15:00

Between 11:00 and 15:00

Between 11:00 and 15:00

Cleaning request acceptance time

-

-

Until 11:00 AM on the Day of Check-out.


In the case of Light Cleaning, it is possible to change to Full Cleaning or add extra items from the cleaning menu.
If you would like to request a change in the cleaning type, please contact the concierge via chat by 11:00 AM on the Day of Check-out.

AOSHIMA / NASU / FUKUOKA / KITAKARUIZAWA / MINAKAMI

Light Cleaning

Full Cleaning

Request Cleaning Fee

(Including Tax and Service Charge)

Towel exchange

-

Bed making

(No Linen Change)

-

Sheet change

-

10,890yen/1house

Trash can cleaning

-

Kitchen cleaning and dishwashing

-

Amenity exchange

-

1,210yen/1set

Pajama and gown exchange

(Available on a request basis)

Free

Room cleaning

-

4,840yen/1house

Bathroom and toilet cleaning

-

7,260yen/1house

Convenience item restocking*

-

-

-

Full request

-

-

33,880yen/1house


ISHIGAKI / SETOUCHI

Light Cleaning

Full Cleaning

Request Cleaning Fee

(Including Tax and Service Charge)

Towel exchange

-

Bed making

(No Linen Change)

-

Sheet change

-

Free

Trash can cleaning

-

Kitchen cleaning and dishwashing

-

Amenity exchange

-

Free

Pajama and gown exchange

Free

Room cleaning

-

Free

Bathroom and toilet cleaning

-

Free

Convenience item restocking*

-

-

-

Full request

-

-

Free

*Replenishment of convenience store products is available on a request basis.

During periods when Skip Cleaning is turned on, cleaning will not be provided.
(Please check I want to skip cleaning. regarding the settings.)
If you have a preferred cleaning time, please contact us via chat.

Chat
Select Concierge from the app and call us.
Select the reservation for the stay you want to request room cleaning for.
The chat screen will be displayed. Please inquire about room cleaning.