I want to know if there is room cleaning during the stay.
We will provide light cleaning every day during your stay, and full cleaning for stays of 3 days or more.
Light | Full | On request | |
Frequency (for consecutive stays) | Once a day | Once every 3 days | Designated day |
Cleaning time | Between 11:00 and 15:00 | Between 11:00 and 15:00 | Between 11:00 and 15:00 |
Cleaning request acceptance time | - | - | Until 11:00 on the designated day |
If you choose light cleaning, we can also accommodate changes to full cleaning or additional cleaning services. Please contact the concierge via chat if you have any requests.
Light | Full | Request fee (including tax, service charge) | |
Towel exchange | ◯ | ◯ | - |
Bed making | ◯ (excluding sheet change) | ◯ | - |
Trash can cleaning | ◯ | ◯ | - |
Kitchen cleaning and dishwashing | ◯ | ◯ | - |
Amenity exchange | ✗ | ◯ | 1,210yen/1set |
Pajama and gown exchange* | △ (Available on request) | ◯ | Free |
Sheet change | ✗ | ◯ | 10,890yen/1house |
Room cleaning | ✗ | ◯ | 4,840yen/1house |
Bathroom and toilet cleaning | ✗ | ◯ | 7,260yen/1house |
Convenience item restocking* | ✗ | ✗ | - |
Full request* | - | - | Other than ISHIGAKI：33,880yen/1house ISHIGAKI：121,000yen/1house |
*Changes of pajamas and gowns during light cleaning are available free of charge on request basis.
*Convenience items can be replenished on a request basis.
*If you would like to change from light cleaning to full cleaning
Cleaning Skip is enabled, no cleaning will be performed during that period. (Please check this page for information on setting up Cleaning Skip) If you have preferred cleaning time, please contact us via chat.
Chat Now
Select Concierge from the app and call us.
Select the reservation for the stay you want to request room cleaning for.
The chat screen will be displayed. Please inquire about room cleaning.