NOT A HOTEL Quick Guide to Staying in ISHIGAKI

To stay at NOT A HOTEL, you will need to use the app or website, so please make sure to bring your smartphone with you during your stay.

Please select the items of interest from the table of contents and check them before your stay.

At ISHIGAKI, we provide transportation services between the airport and the house.

If you wish to request transportation, please inform us of your flight number and arrival time via chat.

Check-in is at 3:00 PM, and check-out is at 11:00 AM.

At the check-in time, you can operate the check-in and unlock the front door from the key screen on the NOT A HOTEL app or website.

After completing the check-in, all unlockable keys in the house will be displayed on the key screen.

Press the unlock button of the key you want to unlock, and the door will open.

By selecting Show Code , an authentication code will be displayed. You can also unlock the key by selecting "Unlock the door lock" on the intercom near the entrance and entering the authentication code. The keys are auto-locking.

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You can set the indoor environment and operate the equipment using the iPad installed in the house.

There are no switches to operate the equipment in the house, so please use the iPad.

For detailed instructions, refer to the How to operate the equipment inside the facility .

Since they vary by house, please check the house AMENITIES information in the app using the following steps

1. From " Find " in the app, select the house you want to know about amenities.

2. Check the details of the selected house. Confirm the appliance information in AMENITIES .

The house is equipped with basic cooking utensils, dishes, and cutlery. If you have any questions, please contact us via the concierge chat function.

ISHIGAKI is equipped with a private pool.

Additionally, complimentary swimwear rentals are available for all staying guests.

Swimwear is also available for purchase at the on-site convenience store.

For information on heated pools, please refer to About heating private pools.

We offer a pool with a depth of approximately 20 cm, designed for children to enjoy safely.

*The kids' pool is available at ambient temperature.

An unmanned convenience store is available inside the house, stocked with daily necessities and light meals to support your stay.

A selection of drinks, food, dry goods, daily essentials, and apparel is provided.

▼ Convenience Store Menu

For details, please check with the concierge in the app.

No payment is required at the time of use.

All charges will be settled together with other expenses incurred during your stay upon check-out.

In addition, coffee beans, tea, and openers are available in the house for your free use. Please feel free to enjoy them.

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Check the house details page > AMENITIES information in the app.

For more details, refer to the I want to know about amenities and equipment.

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You can check your reserved meals through the app.

(My Page > Upcoming Stays > Reservation Details > View All Meals)

　*Service staff will collect the box the following day.

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In addition to the house's fixtures, on-demand items are available.

Please refer to the following link for details.

Please check with the in-app concierge for further details.

Enter your child’s age when booking.

We will prepare the following amenities sets according to the age.

We will prepare these according to the age entered at booking.

Please note that availability is limited.

NOT A HOTEL offers children's menus.

When adding breakfast or dinner via the app, meals for children aged 7-12 will be automatically included for the number of staying guests. *The number can be adjusted.

For fees, please check.

For meals for children under 6, which cannot be ordered via the app, we can accommodate requests. Please contact us via the concierge chat function after booking.

Important Notes ：

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・I want to know if there is an age restriction for children.

・I want to add a children's meal.

・I want to know how to dispose of diapers.

・I want to know if there is preparation for baby food.

・I would like to know if there is a baby cot prepared.

For frequently asked questions not covered above, refer to the following links.

Use these for planning your trip.